Adam&EVE Policy

Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provided It is not effected to your rights under Consumer Right Act 2015

To allow us to provide a quality service as efficiently as possible, you need to :

1. Ask for the service which you would like to have

2. Inform our staff if you are allergic, have any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately

3. Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.

4. Inform the staff /salon manager immediately if you have any concern relating to the salon, the staff, or any service.

5. Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails, skin, hair

6. Children under 7 years old should be accompanied by an adult at all times. We will not take any responsibility if any accident happens to your child/children during your treatment at our salon. You need to provide supervision of another adult for child during your treatment otherwise the service may be refused and fully charged.

7. We hold no responsibility for the loss of your personal belonging while you are having the treatment at our salon

7. Please do not touch any of the salon equipment. If handled wrongly, it can be very dangerous e.g. nail drills, hot wax

GUARANTEE

Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service

1. Enhancements and gel polish manicures are guaranteed for 5 days after your appointment. If you lose an enhancement or notice chips or lifting within 5 days, please call us to schedule a free repair.

2. You must arrange an appointment to have your nails fixed within 7 days after your initial service.

3. Repairs after 3 days or for breakages, tears, and corner breaks will be charged.

4. We will not be responsible for any breaking or infected nails after you leave the salon .

If you have any questions on how to care for your nails please ask the nail technician.

REFUND

“Here at ADAM & EVE, we pride ourselves on providing you with an exceptional experience and the best possible service.

As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.

We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.

For example due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).

 If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. Before putting your nails to the lamp we ask if you are happy about the colour you have chosen or arts. If you change your mind after putting nails into the lamp to cure you will be charged for removal and reapplication. 

if we can not satisfy you, we will remove all the products that was applied and full refund will be given. You may wish to send us the photos of the problem you may have with your nails but you need to arrange the visit to come to the salon so we will be able to physically see your nails and provide adequate repair. No refund will be given if you will send us a photos without attending to repair appointment.

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Cancellation Policy

“Your appointment time is valuable to us. We want to make sure that you receive the best service possible during your scheduled appointment.

To help us do this, please notify us within 24 hours of your appointment if you need to cancel or adjust the time. We’ll be happy to help you reschedule.

Because each appointment time is reserved for a valued client, we ask that you let us know as soon as possible if you’re running late or can’t make it. Failure to give at least 24 hours notice will result in being charged full price for your appointment.

No shows will also be charged the full amount and may be required to make a deposit when booking a future appointment.

We understand that sometimes unexpected delays happen. That’s why we allow a 15 minute grace period for emergency situations. Please understand that if you are  late more than 15 min we cannot guarantee completion of the services booked, but as always, we’ll make every effort to do so. If we won’t have enough time to provide high quality service for you because of your late arrival we will charge 50% of the service fee and require that you rebook your appointment for a later date when you need to pay full price for the new appointment. 50% of the service cost need to be paid in advance to secure your booking.

Payment Methods

Cash, Visa, MasterCard, American Express, Google & Apple Pay .

We can send you payment link as well to pay for the service or booking fee if it will be required to secure your appointment.

Gift  certificates are acceptable tenders for all services and products or as describes on the gift card. All other forms of payments, including checks will not be accepted.

Gift Card / Voucher Terms of Use

No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.

Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.

Gift Cards cannot be cancelled: You cannot cancel your Gift Card.

Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card.

We reserve the rights to refuse provide service for anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

Data protection

We will ask you to fill in the form and provide personal details and information. We are registered member in ICO. We will keep the record of your data for insurance purpose for adequate time of insurance company request.We operate video camera system in the salon but we won’t use the video for any marketing , we use it only for insurance purpose and security of the salon. 

We take photos before/after treatment (your face won’t be visible) for marketing and insurance purpose, if you do not agree to any of the date protection policy, please let us know before the appointment but we may refuse to provide the service. Please discuss it minimum 24 hours before your appointment to avoid cancellation fee.

Complaints/ feedback

We appreciate all feedback you may have regarding our salon, staff, service. Please contact us via email, we are happy to arrange face to face meeting if required to discuss it further.